Jetpac

5 / 5

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I had an issue as I had ordered two eSims using the same email address, which caused an error in assigning the eSIMs and meant my daughter was unable to download her one. I emailed customer support and they rectified the situation immediately by... See more

1 / 5

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Very slow response time with customer support. Had an issue with the activation code, it has been close to 12hrs and issue still outstanding. Tried using email and WhatsApp, despite sending a very specific email with my issue, I kept getting generic... See more

4 / 5

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My problem was resolved and i was assisted well. I suggest though that if troubleshooting communication is interrupted due to time difference or for whatever reason, the next time the customer comes back to continue, the flow should also continue... See more

5 / 5

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I had troubles connecting to my esim and I had 2 unactive packs unused and still connected to a different pack that’s a different country. I messaged them on Whatsapp and the troubleshooting was fast and they helped me go through it. They’ve also... See more