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I spoke to a lady called Gill from the Swansea office, what an absolute gem ! I really think she went above and beyond for me. So professional and polite. Apologising when I had to go on hold, offering music or no music while I was there , (no one
The employee who came to my house was kind and informative. He politely told me some details about my existing system and explained how this could be improved by changing to EE. He was polite and caring throughout and clearly explained how I could
Ian, who talked me through updating my entertainment package today was so very helpful. He explained everything very clearly in language that I easily understood. He didn't mind how many questions I asked.
Hello, Carol. We appreciate you sharing your feedback. We're happy to hear that our team member was very helpful and clearly explained the entertainment package update, answering all your questions.- Thanks Dan
Unable to give me a date for full fibre installation. Currently have Netflix with no adverts. Told switching from BT to EE there would be no changes, Yet package only includes Netflix with adverts! Tried telephoning EE but constantly engaged.
Hi there, thanks for reaching out. If your Netflix plan has changed from no ads to receivng ads, it'll be best to keep persisting with our guides over the phone, you can find us via 0330 123 1105. For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee Take care - Matty.