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Recently changed from EE to O2. What a mistake that was! I'll be paying my way out of this contract ASAP. The coverage is terrible, virtually everywhere I've been over the last 2 months the signal has been virtually non-existent. This provider isn't
Very bad. During July, I purchased on 7 occasions one-off data while travelling abroad. I paid for such one-off, bolt-on data at the time of purchase. Now all those 7 purchases totalling £227.50 are on my next monthly bill as an amount due. Had to
48 Hours Promised… Took 8 Days Told on 6th August my PAYG to monthly SIM migration would be “straightforward” and done in 48 hours. It took 8 days — and only after multiple long calls (one over 1 hr 15 mins), endless security checks, being passed
Minus 10 would be more appropriate. Still waiting after 6 weeks of joining this shambles of a company, to receive any meaningful response to a complaint raised then. Agents are idiot robots with no knowledge of anything. Impossible to speak to