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I arrived in London and my ESIM activated, but was not working properly. I had tried everything to resolve the problem to no avail. I utilize the Health feature on the Sally app and was connected to a live agent, Dorian, who was very helpful, but
The live agent Clementine helped immediately, politely and ensured it was easily followed. It did not feel like a big issue and I felt like I could respond accurately to questions that would help me solve the issue.
Hello, Sam! Weโre thrilled to hear Clementine made everything clear and easy to follow. Thank you for sharing your experience! ๐
I was having trouble seeing the eSIM on my mobile settings and Axel kindly assisted me to resolve the issue. His instructions were clear to follow so I knew exactly what I was meant to be doing. I appreciated that he was a human interaction
Hey, Emma! It is our pleasure to help. Thank you for taking the time to rate us! ๐
Viggo cook assisted me with my problem to the internet connection we tried ways to sort it out , Viggo cook was very patient most of the time. He help with easy instruction and clear one. highly reccommended to find Viggo Cook as your contact