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After receiving O2's intention of raising my `no contract sim only' deal from £10.49/month to £12.99 next April 2026 with a ridiculous above inflation increase , I've since left. Now with Lebara at half of the cost (PAC code completed), and
Tried to move my mobile number from contract to pay-and-go. Spent about 5 hours overall speaking to robots and personnel. Was instructed to buy 2 new cards. 4 times received a promise "will switch in 2 days". 3 weeks passed, nothing happened.
Do not use O2, no investment, no customer service unless you what someone from India to lie to you repeatedly. If by chance your complaint after weeks with the Indian call centre is finally delt with in the UK you are completely fobbed off.
So since 02 / Virgin merger billing has become a nightmare. No working apps, sending messages to expired email address, billing dead numbers, passing accounts to debt collectors and due to data being years out of date all the information is